Terms & Conditions

While Marahau Water Taxis Ltd. (trading as Marahau Water Taxis and Abel Tasman AquaTaxi), and Marahau Sea Kayaks will take every care and precaution possible, we accept no responsibility for any loss or damage to customer’s personal effects.

We reserve the right to cancel or alter the services and products described on our websites or in other promotional literature without prior notice. Marahau Water Taxis Ltd. and Marahau Sea Kayaks Ltd. reserves the right to alter trip times and prices during the season.

 

Refund Policy – Water Taxi Trips

We understand that travel plans vary due to illness, accident and people simply changing their minds. In turn, we ask our clients to understand that we may have turned away a number of keen people for those reserved places. We will also have incurred expense in processing the enquiry and bookings. Finally, we have learned to respect the sea and the New Zealand weather, and not to take unnecessary risks.

If Marahau Water Taxis Ltd. (trading as Abel Tasman AquaTaxi) cancels a service due to bad weather we will give a full refund.

If a customer cancels 12 hours or less before departure no refund will be given. If a customer cancels between 12 and 24 hours before departure a 50% refund will be given. If a customer cancels 24 hours or more before departure a full refund will be given.

To confirm your reservation, full payment or voucher detail must be received in advance of departure. Please note that payment from credit cards will be processed on booking.

 

Refund Policy – Kayak Trips

If Marahau Sea Kayaks Ltd. cancels a trip due to bad weather we will give a full refund.

If a customer cancels within 48 hours of the day of departure a 50% cancellation fee will be incurred. No refund will be provided if a cancellation is made within 24 hours of departure or for any no-show.

All other cancellations made more than 48 hours before departure incur a 10% administration fee along with all relevant accommodation fees.

To confirm your reservation, full payment or voucher detail must be received in advance of departure. Please note that payment from credit cards will be processed on booking.

 

Travel Insurance

We advise all clients to consider arranging appropriate travel insurance that covers Adventure Tourism. Under all circumstances, the client is solely responsible for their personal equipment.